Privacy Policy

Updated October, 2013

First ACH respects your privacy and follows generally accepted best practices for protecting your privacy so you can be confident in browsing our website and doing business with us. Our privacy policy is outlined below and provides details on how we protect your privacy. If you have any questions or concerns about our privacy policy, please contact us at: support@firstach.com or write to us at:

First ACH
9693 Gerwig Lane, Suite A
Columbia, MD 21046

Visitors To Our website:

We use Google Analytics to track visitors to our website. Google Analytics is a very common program and helps us understand how visitors are using our website. The type of information we collect from Google Analytics includes (but is not limited to):

  • The type of browser you are using
  • Your operating system
  • Your Network location and IP address
  • The page(s) you visited on our website
  • Whether you applied for our services
  • The website that referred you to us, if any

We use this information to understand how people respond to our marketing campaigns and learn which pages visitors find valuable. To learn more, you can visit Google Analytics.

Also, as an information security best practice, our server does capture IP-based visitor logs that are intended as protection against fraud or attacks on our website. Apparently, there have been some cases of unscrupulous businesses attempting to profit from the sale of these logs. This is not something we would ever consider doing.

Please note that our Web site may contain links to third party websites. We are not responsible for the privacy practices or the content of those sites.

Contact Requests

When a visitor contacts us through our website, we record the contact information submitted to us. Typical contact information includes:

  • Name
  • Phone number
  • Email address
  • Company name

We use the information submitted to respond to the question or request via email or telephone. We do not sell any contact information to third parties. However, we have contractual relationships with third parties to provide merchant services. Examples of such third parties include Global Payments®, Visa® and MasterCard®. We may periodically communicate with these third parties in order to respond to a request made on our website. These third parties are permitted to use any such information only to assist us in responding to your request. We may periodically share information about our products and services with individuals who have provided contact information to us. If you do not wish to receive this information, simply advise us of your wishes and we will no longer communicate with you.

Applicants

When someone applies for our services via our website, we will collect detailed information about the applicant(s) either electronically or by phone and use this information to underwrite their application, and if approved, provide the requested services. We use a third party to verify the information provided and, with your consent, conduct a credit and a background check using a third party. Additionally, we utilize several third parties, such as Global Payments®, Visa® and MasterCard® to provide merchant services to you. We may share information about you, your business and specific transactions with these third parties in order to furnish the requested services. The third parties that we collaborate with are reputable organizations and are contractually prohibited from using any information we share with them for a purpose other than providing the services you requested. If you contract with us to obtain merchant services, we will communicate with other financial institutions on your behalf to facilitate requested transactions and perform other actions as described in our merchant services agreement.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Updating information

Please contact us if you wish to update or correct the information you provided us. For your protection, we will take reasonable steps to verify your identity before providing or updating any account information.