Merchant Account Sales Representative for Payment Processor

First ACH powers thousands of businesses in payment processing technology and services. We enable merchants of all sizes to accept and process electronic payments (e-checks and credit cards) to enable them to grow their business. We’re experiencing a phase of growth and we are releasing new programs, products, and technology that will strengthen our place in the payments industry.

Join us and make business happen with First ACH as we enable electronic payment processing. We’re adding to our elite sales team and need high producing Sales Representatives to handle new merchant account cost analysis, proposals and sales.

Your mission: Work with our marketing team following up on prospects and handling the sales process. Transform our contacts to contracts in signing up merchant processing accounts. We are looking for exceptional candidates to fill this vital role in the company, and once on board you will be part of a dynamic team of passionate and energetic people who are striving toward the same vision… to build the First ACH platform.

An Ideal Merchant Account Sales Representative candidate is:

• Well spoken, technology savvy, and people friendly
• Proactive, outgoing and rarely content with the status quo
• Someone looking for an opportunity to earn what they are worth
• Has related experience and a proven track record in merchant account sales
• Creative, confident, loyal, bright, organized, and motivated
• A proven self starter who has the ability to work independently and as a team member

Primary responsibilites

• Sign up new merchants for credit card and ach processing services
• Sell processing technology, equipment and software to merchants
• Respond to leads, networking, meeting with prospects, and attending trade shows
• Develop clients through existing contacts and ecommerce leads
• Prepare cost analysis proposals and sales quotes
• Qualify leads and follow through appropriately

Knowledge And Skill Requirements

• One to three years of merchant account sales experience
• Strong communications skills
• Proficiency with Microsoft office suite

Benefits

• Salary - Wages based upon experience
• Incentive and Sales Bonuses
• Paid time off for Sick, Vacation, and Holidays
• Company sponsored Health Insurance Plan
• 401k plan, 125 plan

Please email your resume to jobs@firstach.com.

Customer Support Representative for Payment Processor

First ACH powers thousands of businesses in payment processing technology and services. We enable these merchants of all sizes to accept electronic payments (e-checks and credit cards) to generate revenue to start or grow their business. We’re experiencing a phase of growth as we undergo great change, releasing new programs, products, and technology that will strengthen our place as a leader in our industry.

Join us and make history happen with First ACH as we change the face of payment processing. We’re adding to our elite sales/support team and need awesome Customer Support Representatives to take charge of our customer interactions.

Your mission: Welcome new customers to our community, providing them an incredible experience, and then help them succeed by being a positive and motivating provider of solutions. They’ll need assistance and support as our customer over time, and you’ll provide that too. Not only will you get to fill this vital role as the face of the company, but you’ll also be part of a dynamic team of passionate and energetic individuals in many different areas, striving toward the same vision… to make First ACH great.

The ideal Customer Support Representative candidate is:

• Smooth talking, technology loving, and people friendly
• Proactive and rarely content with the status quo
• Someone looking for more than a job, but wants to be part of something bigger and more meaningful
• Has related experience in providing superior customer service experiences to others and can back it up
• Strong in multi-tasking with a proven track record of meeting deadlines
• Creative, confident, loyal, bright, organized, and motivated

Primary responsibilites

• Provide support to existing credit card and ach merchants
• Help people and create great experiences via phone, email, chat, or web requests
• Introduce interested callers to our solutions and assist them in becoming a customer
• Provide basic product and service information required for the greatest immediate and overall outcome
• Identify, research, and resolve problems, logging results and sharing knowledge
• Own issues, triaging them while working with our subject matter experts to implement best practice solutions
• Identify and research issues and patterns to share with the team and publish as public knowledge
• Recommend improvements to enhance our processes and the customer experience

Knowledge And Skill Requirements

• At least a year in a customer service / customer support environment, preferably a help desk / contact center
• Strong communications skills
• Proficiency in crafting written responses to clients
• Computer savvy, with experience using web applications and office applications
• Prior experience in the credit card or payments industry is a major plus
• Technical or programming knowledge a plus

Benefits

• Wages based upon experience
• Performance Bonuses
• Paid Sick, Vacation, and Holidays
• Company sponsored Health Insurance Plan
• 401k plan

Please email your resume to jobs@firstach.com.